The ranking results were announced by Russian Economic Minister Maxim Oreshkin at the Russian Forum for Government and Municipal Service Multifunctional Centers (MFC) held in Svetlogorsk (Kaliningrad Region).
The regions were evaluated on the basis of multiple indicators, including the percentage of their inhabitants who have access to one-stop-shop government and municipal services, the number of services in the mandatory list that are rendered through MFCs, compliance with the rules of MFC management and the single corporate identity, etc. The information and analytical system for monitoring the quality of public services (IAS MQPS) used by regions to evaluate the quality of MFC service delivery was also taken into account during ranking.
In the final ranking, all regions of the Russian Federation were divided into four levels, from a higher downwards to a lower position. 53 regions demonstrated a higher performance management of the MFC network having scored more than 80 points out of the possible 100, during the ranking.
The Voronezh Region is at the top among the leading regions with the highest scores, the head of the Russian Ministry of Economic Development said.
“This demonstrates the region’s systemic approach. Our colleagues there keep up with continuous advance and improvement and this deserves the highest praise,” said Maxim Oreshkin.
The high-scored regions also include the Republic of Dagestan, the Primorsky Territory, the Lipetsk Region, and the Republic of Sakha (Yakutia).
Four regions which have scored less than 55 points, such as the Republic of North Ossetia-Alania, the Karachay-Cherkess Republic, the Pskov Region, and the Republic of Crimea, are at the bottom.
“Their regional authorities need to take comprehensive measures to remedy the situation,” said Oreshkin.
Measures taken by the higher executive branch agencies in the Russian regions to manage one-stop-shop government and municipal services rendered via MFCs are quarterly evaluated by the Ministry following the Decision of the Governmental Commission for Administrative Reform dd. September 9, 2014. The evaluation shows that the executive branch agencies responsible for the implementation of the MFC network project across the Russian regions demonstrate high performance, meet the targets set out by Presidential Executive Order No. 601 dd. May 7, 2012, and comply with the applicable laws governing MFC activities.
However, when giving his talk at the Russian MFC Forum, Maxim Oreshkin noted that the Ministry of Economic Development planed to improve the ranking methodology in the future, since the ranking did not always reflect the applicants’ credits and focus on their needs.
“The Moscow agglomeration is a good example. Although it is ranked high in the region ranking, technically, it is not among the absolute top leaders. In many ways, it is the most advanced region in terms of MFC service management. My Document centers in Moscow are popular with the citizens, with queue times not exceeding 15 minutes,” stated the Minister.
Another path for improving the ranking is to increase the reliability of the data used during the ranking.
“We plan to start analyzing the data that will be collected in an automated mode directly from MFC information systems from as early as December. It will include verified information about operating MFCs and their boxes, the quantity and composition of services provided as well as queue times,” explained Oreshkin.